Thank you for sharing your feedback regarding our product. I would like to clarify that we have already responded to your concerns and provided a solution to address the issue. After thorough investigation, we have determined that the issue is not related to product quality but rather to the local gas cylinder pressure standard not meeting the required levels. This has caused the product to malfunction during use. To assist, we provided a solution tailored to this situation; however, we understand there might have been challenges in implementing it. If needed, we are happy to guide you step-by-step or explore alternative options to resolve this matter effectively. Thank you for your understanding

Hi, Bernadette, Thanks so much for your interests in our high quality 5-burner s.steel gas hob and also the trust on me! Hope you will be satisfied with our products when you get them！ Should you have any inquiry or question furtherly, please feel free to let me know. Again, thanks so much for your patience and trust! Have a nice day! Very best regards, Connie Zhang Foshan Shunde Cheff Electric Appliances Co.,LTD Cell phone number: 0086 189 4242 8323 Email: conniezhang@cheffcooker.com